Data & AI Policy

Effective date: 22 August 2026

Purpose limitation

Customer and lead data is used only to configure, operate, support and improve the services in the agreed scope, subject to applicable law and authorised instructions.

Human oversight

AI assistants support repetitive questions, qualification and routing. They should not independently make legal, medical, financial, employment or other high-impact decisions.

Accuracy

AI output may be incorrect, incomplete or outdated. Customers must review important business content, quotations, policies and decisions before relying on or sending them.

Sensitive information

Avoid entering passwords, OTPs, payment credentials, government identifiers, health information or other sensitive data unless the written scope is specifically approved for it.

Providers and training

AI, hosting, messaging and CRM providers may process data under their own terms. Capstack does not intentionally use confidential customer data to train a public model unless the customer expressly agrees in writing.

Access and deletion

Access is limited to authorised persons and services. Export and deletion follow the agreed plan, technical feasibility, backup cycles and legal retention requirements.

Incidents

Report suspected unauthorised access or incorrect automated behaviour to +91 99101 55810.

Projects involving regulated or sensitive data require a separate security and data-processing review.